How do I access my email account?

Post connection to internet, on a web browser, open your webmail interface link as http://mail.yourdomainname.com.
For Example: http://mail.rediffenterprisepro.com, http://mail.epro.co.in.
Enter your email id and your password to login to your mail Inbox.

How do I read the email in my Inbox?

Post logging in to your mail Inbox, Click on the respective email subject line or the Email Sender to open the desired email.
The Email will open in the same window.

What actions can I take on the email opened?

Post logging in and opening the email,the following actions can be performed

REPLY to send a reply to All users or only the sender.
FORWARD to send the email to other users.
REPORT SPAM to mark unwanted/junk/spam email.
Add to Contact List to Add the email id of the sender to your Address Book.
PRINT the email using Print option.

How do I compose an email?

Clicking on WRITE EMAIL will allow you to compose a new mail.
This opens a new tab allowing you to multitask while in your Inbox.
Clicking on SELECT FILE allows you to browse and select file which you want to send as an attachment with your email.
You can also compose an email in 8 regional languages by clicking as shown in the below image.
You can also use SPELL check to correct any miss spelt words before sending mails.

How do I use Auto Suggest Email id feature?

An option of AUTO SUGGEST email addresses, helps you to Auto Recall the complete email address from your Personal and Global Address Book while you are in the To/Cc/Bcc fields.

How do I manage multiple tabs in my webmail interface post login?

The new interface allows you to multitask with the help of TABS.

Post login, your Inbox opens as shown in the below screen - Tab 1.
Please note, if you try to access the other folders of your web mail box, the same will also open in Tab 1 as that of Inbox.
By clicking on Write Email link, a new tab opens next to the inbox tab thus letting you check your emails while composing or writing a new email as shown in the below screen – Tab 2.
Along with emails, other modules like Calendar, Contacts, Settings etc can also be simultaneously opened in various respective tabs as shown in the below screen.
Actions like Reply/Forward/Write Email will always open as a NEW tab.
Each tab can be closed by clicking on X next to the Tab Name.
The highlighted tab indicates the tab which is being currently active and used by the user.

What if genuine mails from authentic senders land into my Junk mail folder?

Many times the SPAM filters active on your account may result to genuine emails from authentic senders to be marked as SPAM email and delivered to your Junk Mail folder.

To ensure that these genuine emails are always delivered to your Inbox, follow the below steps:

Open the genuine email in your Junk Mail folder.
Click on MARK AS SAFE link.
The genuine will be immediately moved to your Inbox.
From the next day, all emails from this user id will be received in your Inbox.

Mark genuine mail in Junk folder as Safe

How do I View Contacts in the Address Book?

Click on CONTACTS to view a list of all your contacts available in Personal as well as Global Address Book.
Search for email ids in Contacts using the SEARCH bar.
Click on any contact name to VIEW more details.

How do I Search for my Contacts in Address Book?

Type the email id you want to search in the Search contacts text box.
Click on the email id to view the complete details of the contact.

What are Most Contacted People in my Contacts?

These are the people you send mail to most often. We list them under Most Contacted People link to save you time in searching for them.
To view your most contacted people list, click on Contacts.
Click on the Most Contacted People Link which is given below the list of My Contacts as shown in Screen 1.
You will be able to view the complete list of your most contacted people.
You can Search for a specific contact using the Search bar.
To view details of your contact name as shown is Screen 2.

How do I Add Contacts to my Address Book?

To Add new contact, Click on ADD NEW CONTACT button.
Enter relevant details such as Email ids, Contact Numbers, Office.
Click on QUICK SAVE.

How do I create Groups in my Address Book?

To Add new group, Click on ADD NEW GROUP button.
Enter the name of the group you want to create.
Add email ids to the group using auto suggest feature or Select directly from the contact list.
Click on SAVE NEW GROUP.

How do I Import Contacts?

Click on IMPORT to import contacts.
You can import contacts from various Mail Clients such as MS Outlook, Outlook Express, Netscape Communicator, Yahoo Mail, Pine, Mutt User Agent and Mac Contacts.
You can also directly import contacts by uploading a .csv file.
To upload a file, click on BROWSE.
Click on START IMPORTING to import all the contacts.

How do I Export Contacts from my Address Book?

Click on EXPORT to export contacts.
You can export contacts to various Mail Clients such as MS Outlook, Outlook Express and Thunderbird-Netscape Mail.
Click on EXPORT CONTACTS to start exporting all the contacts.

How do I view my Calendar?

Click on CALENDAR link on your Mail Panel.
The Calendar opens up in a new tab as shown below, next to the Inbox tab.
You can view the calendar either in Weekly, Daily or Monthly format.

How do I add a Task/Meeting to the Calendar?

In the Calendar tab which is open next to your inbox tab, Click on ADD TASK.
Enter details of the meeting/task in the popup window.
You can also define the date as well as time for the meeting/task.
You can also invite other users for the meeting by adding their email ids in the Invite box. You can invite multiple users.
You can remind users of this meeting 15 minutes prior to the start by selecting the Get Reminder check box.
SAVE the task.

How do I use Settings option in my Mailbox?

SETTINGS options helps you to personalize and manage your mailbox.
You can add/edit the following:
Signature, Auto responders, Auto-forwards ,Manage Folders, Account Information.
You can also Set Filters, Pull emails from your other email accounts and define your Sent Mail Settings.

How do I add my Signature?

Select the SETTINGS in your mailbox.
Click on GENERAL and then Select ADD SIGNATURE.
Select the check box to activate Signature to be added to every mail you send.
To stop adding your Signature to every mail, remove the tick mark from the check box next to Add my signature to all outgoing mails.

How do I activate Vacation Mail Reply?

Select the SETTINGS in your mailbox.
Click on GENERAL and then Select Vacation Reply.
Select the check box to activate the Vacation reply which is to be sent to every mail you receive.
To stop adding your Vacation Reply to every mail, remove the tick mark from the check box.

How do I Auto-Save email ids to my Address Book?

Select the SETTINGS in your mailbox.
Select the appropriate Radio button against the options given.
Click on GENERAL and then Select AUTO SAVE.

How do I Auto-Forward emails to another account?

Select the SETTINGS in your mailbox.
Click on the Forward to Another Account button as shown in Screen 1.
In the text box which opens, enter the email id to which you want to Auto forward you mails.

How do I change Themes?

Select the SETTINGS in your mailbox.
Click on GENERAL and then Select THEMES.
Select the radio button of the theme you want to activate.

How do I Add and Manage Folders?

Select the SETTINGS in your mailbox.
Click on MANAGE FOLDERS.
Enter the name of the folder you want to create.
Click on ADD.

How do I access my Account information?

Select the SETTINGS in your mailbox.
Click on ACCOUNT INFO.

How do I change my Password?

Select the SETTINGS in your mailbox.
Click on ACCOUNT INFO and select Change Password.
Enter the existing and new password along with the Verification code.
Click on SAVE CHANGES.

How do I set information to retrieve my password?

Select the SETTINGS in your mailbox.
Click on ACCOUNT INFO and select Password Retrieval.
Enter your existing password to enter the secure Password retrieval page as shown in Screen 1.
Set hint questions and their answers to retrieve password as shown in Screen 2.
Click on SAVE CHANGES.

What if I have forgotten my Email Id’s Password?

In case you have forgotten your password, follow the below steps to get a system generated new password.

Click on Forgot your password link which is on your login page: http://mail.yourdomainname.com.
To complete step 1, enter your complete email id (example: test@rediffenterprisepro.com),date of birth and city of birth.
Click on Please Continue button.
To complete Step 2, enter the answer for the hint question which you had earlier selected.
Click on Please Continue button.
Copy the new password and login to your mailbox.

How do I change my Personal Information?

Select the SETTINGS in your mailbox.
Click on ACCOUNT INFO and select Update Account Information.
Enter your details which you want to update.
Click on SAVE.

What are message filters? How do I set Mail Filters?

Mail filters allow you to assign separate mail folders for emails received in mail Inbox For Example: You can define all emails from hr@yourdomainname.com to be saved folder HR

To set filters, Select the SETTINGS in your mailbox.
Click on FILTERS and select Manage Filters.
Click on Add new filter and define the filter parameters as shown in Screen 2.
Click on SAVE FILTER.
You will be taken back to Screen 1.Click on Apply filter to Mailbox to activate the new filter.

How do I view my Mail Filters?

Select the SETTINGS in your mailbox.
Click on FILTERS and select Manage Filters.

What is Pull Other Mails? Can I get emails from Other Accounts to the Corporate mailbox?

PULL OTHER EMAILS feature allows you to receive emails your other accounts(personal) to your corporate mailbox.
You can pull emails from your Gmail, Yahoo, Rediffmail, Hotmail, Indiatimes account or any of your other POP3 enabled mail account.
To pull emails from your other POP3 enabled mail account, you will have to enter details of POP3 accounts email server, the POP port that is being used and your valid user id and password as shown in Screen 2.

How do I change my Sent Mail Settings?

By default, all emails sent by you will be saved in the Sent Mail folder
To change these settings, follow the below steps:

Select the SETTINGS in your mailbox.
Click on Sent Mail Settings and select Sent Mail Option.
Select the desired radio button to Save or not save the sent mails.
Click on SAVE

Can I send SMS to a Mobile Number from my webmail interface?

Yes. This is possible by using the Send SMS option.
You are allowed to send 2 SMS’s to a number to start your SMS conversation.
More SMS can be sent only after you receive a reply from the person to whom you have sent a SMS.
As of now, SMS can be sent to Airtel, Loop Mobile, Vodafone, MTNL and Reliance mobile numbers.